FAQ'S

PRODUCTS

THE ITEM I WANT TO BUY IS OUT OF STOCK. WHEN WILL IT BE RESTOCKED?
All updates for restocks and drops are announced on our TikTok. Alternatively, subscribe to our mailing list for restock notifications.

ORDERS

WHERE CAN I FIND MY ORDER CONFIRMATION?
You will receive an order confirmation email shortly after placing your order. If it's not in your inbox, please check your spam/junk folder.
Still not found it? DM or email us at heyitsmomo0@gmail.com with the subject line: NO ORDER CONFIRMATION.
Please include:

  • Name
  • Email
  • Order Date
  • Address
  • Items Ordered

WHEN WILL I RECEIVE MY ORDER?
We ship out goodies within 72 hours (Mon–Sat, excluding holidays) after your purchase.
Once your order is shipped, you’ll receive a tracking number via email.

Estimated Delivery Times

  • Japan: 5–10 business days
  • International: 10–14 business days (may vary by region)

Please note:
Shipping times may be extended during peak seasons or due to high order volume. We appreciate your patience!

HOW DO I CHANGE MY SHIPPING ADDRESS?
Contact heyitsmomo0@gmail.com  with subject line EDIT ADDRESS - (Order #).
Include your name, order number, and the new address.
Address changes can only be made before the order is fulfilled.

CAN I CHANGE THE SIZE I ORDERED?
Unfortunately, we cannot modify sizes after purchase. Please double-check your selection before checking out.

SHIPPING

WHERE DO YOU SHIP TO?
We offer worldwide shipping, except for the following restricted or currently unavailable regions:

  • Russia (temporarily suspended)
  • Iran, Syria, North Korea, Sudan, Cuba (due to international restrictions)
  • Indonesia (some items restricted due to import laws)
  • Bahrain, Chile (selected items may not ship)

Tip: Please check product availability by entering your shipping address on the product page.

If you're unsure whether we can ship to your region, feel free to contact our customer service at heyitsmomo0@gmail.com .

I CAN’T TRACK MY PACKAGE. WHY?
Online tracking may not be available in certain regions (e.g., Malaysia, Singapore, Taiwan, Thailand).
If you need help, please contact customer service.

MY ORDER SAYS DELIVERED, BUT I HAVEN’T RECEIVED IT.
Check with anyone you live with or nearby neighbors.
Also, contact the courier as soon as possible to report the issue.

RETURNS & REFUNDS

HOW LONG DO I HAVE TO RETURN MY ORDER?
You may return items within 14 days of delivery if they are in original condition.
Customers are responsible for return shipping costs unless the item is defective.

HOW DO I REQUEST A RETURN?
Email us at service@pinkparks.com with subject: RETURNS REQUEST - (Order #)
Include:

  • Name
  • Order Number
  • Reason for Return
    We will provide instructions and a return address. We do not offer return shipping labels.

WHAT ITEMS CANNOT BE RETURNED?

  • Jewelry
  • Underwear
  • Shapewear
  • Swimwear
  • Socks or tights
  • Final sale/clearance items

WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your returned item, we will notify you by email.
Refunds take approx. 5–10 business days to appear in your bank. Shipping fees are non-refundable.