FAQ'S

PRODUCTS

THE ITEM I WANT TO BUY IS OUT OF STOCK. WHEN WILL IT BE RESTOCKED?
All updates for restocks and drops are announced on our TikTok. Alternatively, subscribe to our mailing list for restock notifications.

ORDERS

WHERE CAN I FIND MY ORDER CONFIRMATION?
You will receive an order confirmation email shortly after placing your order. If it's not in your inbox, please check your spam/junk folder.
Still not found it? DM or email us at princess.era.store@gmail.com with the subject line: NO ORDER CONFIRMATION.
Please include:

  • Name
  • Email
  • Order Date
  • Address
  • Items Ordered

WHEN WILL I RECEIVE MY ORDER?
We ship out goodies within 72 hours (Mon–Sat, excluding holidays) after your purchase.
Once your order is shipped, you’ll receive a tracking number via email.

Estimated Delivery Times

  • Japan: 5–10 business days
  • International: 10–14 business days (may vary by region)

Please note:
Shipping times may be extended during peak seasons or due to high order volume. We appreciate your patience!

HOW DO I CHANGE MY SHIPPING ADDRESS?
Contact princess.era.store@gmail.com with subject line EDIT ADDRESS - (Order #).
Include your name, order number, and the new address.
Address changes can only be made before the order is fulfilled.

CAN I CHANGE THE SIZE I ORDERED?
Unfortunately, we cannot modify sizes after purchase. Please double-check your selection before checking out.

SHIPPING

WHERE DO YOU SHIP TO?
We offer worldwide shipping, except for the following restricted or currently unavailable regions:

  • Russia (temporarily suspended)
  • Iran, Syria, North Korea, Sudan, Cuba (due to international restrictions)
  • Indonesia (some items restricted due to import laws)
  • Bahrain, Chile (selected items may not ship)

Tip: Please check product availability by entering your shipping address on the product page.

If you're unsure whether we can ship to your region, feel free to contact our customer service at princess.era.store@gmail.com .

I CAN’T TRACK MY PACKAGE. WHY?
Online tracking may not be available in certain regions (e.g., Malaysia, Singapore, Taiwan, Thailand).
If you need help, please contact customer service.

MY ORDER SAYS DELIVERED, BUT I HAVEN’T RECEIVED IT.
Check with anyone you live with or nearby neighbors.
Also, contact the courier as soon as possible to report the issue.

RETURNS & REFUNDS

HOW LONG DO I HAVE TO RETURN MY ORDER?
You can request a return or exchange within 14 days of receiving your order if the item is faulty or incorrect.

HOW DO I REQUEST A RETURN?
Email us at princess.era.store@gmail.com with subject: RETURNS REQUEST - (Order #)
Include:

  • Name
  • Order Number
  • Reason for Return

WHAT ITEMS CANNOT BE RETURNED?

  • Jewelry
  • Underwear
  • Shapewear
  • Swimwear
  • Socks or tights
  • Final sale/clearance items

WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your returned item, we will notify you by email.
Refunds take approx. 5–10 business days to appear in your bank. Shipping fees are non-refundable.