Mentions légales

Seller
princess era

Representative

Momo Yui

Address
Mita Tsunamachi Terrace 402, Mita, Minato-ku, Tokyo 108-0073, Japan

Phone Number
+81-80-4914-7712
Please contact us via email whenever possible.

Email Address
princess.era.store@gmail.com

Prices
All prices displayed include 10% consumption tax.

Additional Fees

Shipping fees (according to our Shipping Policy):

Europe: €7.50

United Kingdom: €9.40

United States: €11.00

Hong Kong SAR, UAE, Algeria, etc.: €7.50

Australia, Canada, Others: €7.50

Shipping rates may change due to currency fluctuations.

Bank transfer fees (if applicable)

Payment Methods

Credit Cards: Visa, Mastercard, American Express, JCB, UnionPay

Digital Wallets: Apple Pay, Google Pay, Shop Pay

Payment Deadline
Within 3 days after placing the order.

Delivery Time

In-stock items: Ship within 3 business days after payment confirmation

Pre-order items: Ship on or after the date stated on the product page
Delivery may be delayed due to high order volume, stock shortages, or holidays.

Shipping Method
We select the shipping carrier based on the delivery address (customer-specified carriers are not accepted).

Return & Exchange Policy

Return period: Within 14 days after delivery

Conditions: Item must be unused, unwashed, with tags attached, and in its original packaging. Returns or exchanges are only accepted if the item is proven faulty or incorrect upon arrival.

Non-returnable: Sale items, gift cards

Return shipping: Free return label available in certain cases, enabling free return shipping.

Refund: Issued within 5–10 business days after receiving and inspecting the returned item.

Note: Our manufacturing team provides photos of each item before shipping. Any false claims of receiving an incorrect or damaged item will be investigated seriously. Please check sizing, color, and product details carefully before placing your order.

Order Cancellation
Only possible before shipment. No cancellations after shipping.